Delivery Information

At SmartProductCo, we are committed to delivering your medical and surgical instruments quickly, safely, and reliably—worldwide.

Shipping & Handling

• Processing Time: Orders are typically processed within 2–5 business days.

• Shipping Methods: We use trusted international couriers (e.g., DHL, FedEx, UPS) to ensure safe and timely delivery.

• Estimated Delivery Time:

  • Domestic (within [Your Country]): 3–7 business days after dispatch

  • International: 7–14 business days after dispatch, depending on destination and customs clearance

Shipping Costs

• Shipping charges are calculated at checkout based on order weight, volume, and destination.

• Bulk and wholesale orders may qualify for discounted or free shipping.

Customs & Duties

• International shipments may be subject to customs duties and taxes. These are the responsibility of the buyer and may vary by country.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information to monitor your delivery in real time.

Packaging

All items are securely packaged to prevent damage during transit. Sterile and delicate instruments are packed according to international medical safety standards.

Delays

While we strive to meet all delivery timelines, occasional delays may occur due to customs, weather conditions, or carrier issues. We will inform you promptly of any such issues.

Questions?

For inquiries related to shipping or delivery, please contact our customer service team at:
Email: info@smartproductco.com
Phone: +92-331-6577770